Technology-Empowered Growth at Ping An

As the world’s second-largest economy, China’s GDP reached US$19 trillion in 2024. With annual growth projected to increase steadily through to 2030, China presents vast opportunities for businesses at scale, and those who can meet the needs of increasingly sophisticated consumers who want efficient and tailored solutions.

Technology-Empowered Growth at Ping An is a five-episode business and technology podcast series. Discover how Ping An, one of China’s largest financial services companies, addresses these opportunities and challenges. With over 240 million customers in more than 2,000 cities, Ping An delivers integrated solutions across insurance, banking, investment, health, and senior care—responding to the evolving needs of Chinese households and the rapidly growing silver economy.

Backed by 3.2 trillion tokens of big data, a technology foundation developed over 15 years, and a team of more than 23,000 scientists and IT engineers, Ping An is a leader in fintech, healthtech, and artificial intelligence (AI).

This technology-driven strategy is delivering strong results. In 2024, Ping An’s net profit surged by 47.8% year-on-year. Over the past two decades, Ping An’s total revenue had a compound annual growth rate (CAGR) of 15.6%, reaching RMB1.14 trillion (US$ 160 billion) in 2024.

In this series, Ping An’s leaders and scientists reveal how the company leverages AI, big data, and advanced analytics to drive financial innovation and anticipate customer needs.

Episode 3: Beyond Finance: Ping An’s AI for Personalized Senior Care at Home

As China’s population rapidly ages, Ping An is pioneering “Insurance + Home-Based Senior Care”, powered by AI and large language models (LLMs). It integrates healthcare, daily living support, and smart technology in one seamless ecosystem. This episode takes you inside that transformation through the story of one life insurance client when a medical crisis struck her mother. You’ll discover how a suite of technologies—from AI-driven telemedicine, smart speakers, fall-detection radar, and 24/7 health monitoring—is transforming seniors’ daily lives. We talk to Yao Yao, General Manager of Ping An’s Home-Based Senior Care, and Lin Bin, a veteran Ping An Life agent, who reveal how Ping An’s combination of AI technology and human services provide safety, dignity, and peace of mind for seniors and their families.

Timecode	Topic
00:00 – 02:05	Real-Life Emergency Response: How a Ping An smart speaker and online doctor helped save a client’s life during a late-night medical emergency.
02:06 – 04:31	The Rise of Home-Based Senior Care in China: Understanding the “90-7-3” model and the needs of millions of seniors choosing to age at home.
04:32 – 06:38	The 3-in-1 Concierge Model: Doctor, Lifestyle, and Smart Concierges — providing integrated healthcare, daily support, and AI-driven convenience.
06:39 – 09:12	Smart Technology Integration: How Ping An uses smart devices to monitor health, detect risks, and deliver proactive care.
09:13 – 10:15	Ping An’s AI innovations: Introducing Ping An’s large language model applications, including AI companionship chats and AI memoir creation.
10:16 – 12:29	Personalized Care in Action: Case study of Ms. Chen and her mother — how AI, health data, and online doctors worked together for early intervention.
12:30 – 15:23	Data Privacy and Security: Ensuring financial-grade compliance and data protection for customer peace of mind.

Episode 2: Smart Insurance: How AI is powering the insurance digital transformation at Ping An

Demand for insurance, healthcare, and senior care services is surging in China, as the middle class surpasses 400 million and nearly 30% of the population is projected to be over 65 by 2030. At the same time, the insurance sector—worth RMB 5.7 trillion in 2024—is still underpenetrated, with vast growth potential.

In this episode, Ping An Group CFO Rebecca Fu and Chief Scientist Dr. Xiao Jing share how the company is driving insurance’s digital transformation through smart solutions powered by AI and big data. By combining behavioral, health, and financial data into real-time insights, Ping An is redefining customer experience, automating claims, preventing fraud, and equipping 360,000 insurance agents with Gen-AI tools. Discover how Ping An is setting the benchmark for AI in insurance—and defining the future of the industry.

Timecode	Topic
00:39 – 04:46	China’s insurance market is rapidly expanding, fueled by supportive government policies.
05:02 – 07:32	Ping An sets itself apart in a homogenous market by leveraging innovative technologies.
09:18 – 10:33	AI-driven claims processing delivers real-time automation and robust fraud prevention, saving billions.
12:47 – 14:07	Smart risk management harnesses knowledge graphs for advanced underwriting and dynamic assessments.
14:47 – 18:20	GenAI tools, such as AskBob, are boosting agent salesforce productivity and effectiveness.
20:28 – 22:03	Smart customer relationship management integrates wearables, health data, and wellness incentives for smarter, more personalized customer engagement programs.
22:55 – 25:03	AI-powered platform EagleX delivers disaster alerts and improves climate resilience.
25:18 – 25:55	Data privacy and ethical AI investment drive Ping An’s scalable, return on investment (ROI)-focused innovation.
26:13 – 29:29	A technology roadmap keeps Ping An at the cutting edge of industry transformation.

Episode 1: Disrupting industries: Ping An’s leading edge in tech

Group Co-CEO Michael Guo and Chief Scientist Xiao Jing explain Ping An’s competitive edge in financial services technology. By combining its vast goldmine of customer data with world-leading innovations in AI and data analytics, Ping An delivers financial, health, and senior care services at a massive scale, serving over 240 million customers in China, while also providing personalized solutions and cost efficiency.

Timecode	Topic
01:07 — 03:10	China’s rising middle class and aging society transforming the future of finance, health, and senior care.
03:27 — 05:30	Redefining financial services by seamlessly integrating health and senior care into one smart ecosystem.
05:51 — 12:05	Powerful 9-5-3 tech framework turns trillions of data tokens into market-leading innovation.
12:10 — 17:17	Putting AI to work every day - from AI-powered call centers to smart health diagnostics.
17:27 — 20:30	Scalable AI engine and Gen-AI tools transforming the way business units innovate.
24:06 — 26:00	Turning bold tech bets into real returns with a disciplined, ROI-driven innovation model.

Tune in to our Technology-Empowered Growth podcast—subscribe now on Spotify and Apple Podcasts.

Episode 4 coming in November 2025.