Technology-Empowered Growth at Ping An

As the world’s second-largest economy, China’s GDP reached US$19 trillion in 2024. With annual growth projected to increase steadily through to 2030, China presents vast opportunities for businesses at scale, and those who can meet the needs of increasingly sophisticated consumers who want efficient and tailored solutions.

Technology-Empowered Growth at Ping An is a five-episode business and technology podcast series. Discover how Ping An, one of China’s largest financial services companies, addresses these opportunities and challenges. With over 240 million customers in more than 2,000 cities, Ping An delivers integrated solutions across insurance, banking, investment, health, and senior care—responding to the evolving needs of Chinese households and the rapidly growing silver economy.

Backed by 3.2 trillion tokens of big data, a technology foundation developed over 15 years, and a team of more than 23,000 scientists and IT engineers, Ping An is a leader in fintech, healthtech, and artificial intelligence (AI).

This technology-driven strategy is delivering strong results. In 2024, Ping An’s net profit surged by 47.8% year-on-year. Over the past two decades, Ping An’s total revenue had a compound annual growth rate (CAGR) of 15.6%, reaching RMB1.14 trillion (US$ 160 billion) in 2024.

In this series, Ping An’s leaders and scientists reveal how the company leverages AI, big data, and advanced analytics to drive financial innovation and anticipate customer needs.

Episode 1: Disrupting industries: Ping An’s leading edge in tech

Group Co-CEO Michael Guo and Chief Scientist Xiao Jing explain Ping An’s competitive edge in financial services technology. By combining its vast goldmine of customer data with world-leading innovations in AI and data analytics, Ping An delivers financial, health, and senior care services at a massive scale, serving over 240 million customers in China, while also providing personalized solutions and cost efficiency.

Timecode	Topic
01:07 — 03:10	China’s rising middle class and aging society transforming the future of finance, health, and senior care.
03:27 — 05:30	Redefining financial services by seamlessly integrating health and senior care into one smart ecosystem.
05:51 — 12:05	Powerful 9-5-3 tech framework turns trillions of data tokens into market-leading innovation.
12:10 — 17:17	Putting AI to work every day - from AI-powered call centers to smart health diagnostics.
17:27 — 20:30	Scalable AI engine and Gen-AI tools transforming the way business units innovate.
24:06 — 26:00	Turning bold tech bets into real returns with a disciplined, ROI-driven innovation model.

Episode 2: Smart Insurance: How AI is powering the insurance digital transformation at Ping An

Demand for insurance, healthcare, and senior care services is surging in China, as the middle class surpasses 400 million and nearly 30% of the population is projected to be over 65 by 2030. At the same time, the insurance sector—worth RMB 5.7 trillion in 2024—is still underpenetrated, with vast growth potential.

In this episode, Ping An Group CFO Rebecca Fu and Chief Scientist Dr. Xiao Jing share how the company is driving insurance’s digital transformation through smart solutions powered by AI and big data. By combining behavioral, health, and financial data into real-time insights, Ping An is redefining customer experience, automating claims, preventing fraud, and equipping 360,000 insurance agents with Gen-AI tools. Discover how Ping An is setting the benchmark for AI in insurance—and defining the future of the industry.

Timecode	Topic
00:39 – 04:46	China’s insurance market is rapidly expanding, fueled by supportive government policies.
05:02 – 07:32	Ping An sets itself apart in a homogenous market by leveraging innovative technologies.
09:18 – 10:33	AI-driven claims processing delivers real-time automation and robust fraud prevention, saving billions.
12:47 – 14:07	Smart risk management harnesses knowledge graphs for advanced underwriting and dynamic assessments.
14:47 – 18:20	GenAI tools, such as AskBob, are boosting agent salesforce productivity and effectiveness.
20:28 – 22:03	Smart customer relationship management integrates wearables, health data, and wellness incentives for smarter, more personalized customer engagement programs.
22:55 – 25:03	AI-powered platform EagleX delivers disaster alerts and improves climate resilience.
25:18 – 25:55	Data privacy and ethical AI investment drive Ping An’s scalable, return on investment (ROI)-focused innovation.
26:13 – 29:29	A technology roadmap keeps Ping An at the cutting edge of industry transformation.

Episode 3: Beyond Finance: Ping An’s AI for Personalized Senior Care at Home

As China’s population rapidly ages, Ping An is pioneering “Insurance + Home-Based Senior Care”, powered by AI and large language models (LLMs). It integrates healthcare, daily living support, and smart technology in one seamless ecosystem. This episode takes you inside that transformation through the story of one life insurance client when a medical crisis struck her mother. You’ll discover how a suite of technologies—from AI-driven telemedicine, smart speakers, fall-detection radar, and 24/7 health monitoring—is transforming seniors’ daily lives. We talk to Yao Yao, General Manager of Ping An’s Home-Based Senior Care, and Lin Bin, a veteran Ping An Life agent, who reveal how Ping An’s combination of AI technology and human services provide safety, dignity, and peace of mind for seniors and their families.

Timecode	Topic
00:00 – 02:05	Real-Life Emergency Response: How a Ping An smart speaker and online doctor helped save a client’s life during a late-night medical emergency.
02:06 – 04:31	The Rise of Home-Based Senior Care in China: Understanding the “90-7-3” model and the needs of millions of seniors choosing to age at home.
04:32 – 06:38	The 3-in-1 Concierge Model: Doctor, Lifestyle, and Smart Concierges — providing integrated healthcare, daily support, and AI-driven convenience.
06:39 – 09:12	Smart Technology Integration: How Ping An uses smart devices to monitor health, detect risks, and deliver proactive care.
09:13 – 10:15	Ping An’s AI innovations: Introducing Ping An’s large language model applications, including AI companionship chats and AI memoir creation.
10:16 – 12:29	Personalized Care in Action: Case study of Ms. Chen and her mother — how AI, health data, and online doctors worked together for early intervention.
12:30 – 15:23	Data Privacy and Security: Ensuring financial-grade compliance and data protection for customer peace of mind.

Episode 4: The AI-Empowered Doctor: Reshaping China’s Healthcare Journey

Ping An’s AI-powered “Managed Care” model is addressing a critical imbalance in China's healthcare system: with the best resources concentrated in top-tier public hospitals, many patients face long wait times and significant financial strain. Ping An’s intelligent triage system matches patients to the precise level of medical expertise they need, as well as financial protection. This ecosystem, driven by Ping An’s proprietary AI, offers patients quick-response online consultations and links to offline hospital visits to streamline the medical journey. In this episode, hear how the “doctor-AI-patient” triangle is relieving pressure on doctors and hospitals, offering proactive, “people-centered” care.

Timecode	Topic
00:00 - 01:01	The Healthcare Bottleneck & "People-Centered" Philosophy: Understanding the challenge of concentrated resources in China and Dr. Ni's goal to free doctors from repetitive tasks to focus on patients.
01:02 - 02:15	The Digital Interchange & Managed Care Ecosystem: Mr. He explains the "traffic problem" and how Ping An Good Doctor directs patients to the right care across its network of 37,000 hospitals.
02:16 - 03:30	AI at Scale & Building Trust: How AI handles 4 million consultations daily and reduces response times to 50 seconds , plus the gradual approach used to win over skeptical doctors.
03:31 - 04:37	Accuracy & Technical Foundation: A deep dive into the four layers of AI foundation: authoritative guidelines, 1.4 billion dialogues, reinforcement learning, and "chain of thought" reasoning.
04:38 - 06:32	Improving Outcomes (Chronic & Rare Diseases): The impact of AI as a personal doctor for diabetes (70% compliance) and a research assistant for identifying rare conditions.
06:33 - 08:07	The Doctor-AI-Patient Triangle: Redefining the relationship to remove "awkwardness" and allow doctors to provide more precise emotional support and expertise.
08:08 - 09:29	The "Finance + Healthcare" Synergy: How managing health earns the right to manage wealth, with healthcare users holding 1.6x more contracts and 4.0x higher assets.

Episode 5: Beyond the Payout: How AI is Rewriting the Rules of P&C Risks

AI is reshaping the real economy, unlocking market new opportunities. By 2035, the low-altitude sector alone in China is projected to exceed RMB3.5 trillion—but how do you assess risk in this rapidly evolving sector? At Ping An, our answer is "AI in All." In our latest episode, Ping An Property & Casualty reveals how they are moving beyond fast claims to early warnings of natural disasters, embedding themselves into AI value chains to set the standards for these emerging sectors. Ping An is building a first-mover advantage by accumulating proprietary data and algorithms that competitors cannot replicate. Join Derek Shi of Ping An P&C and Dr. Chen Yuan Xu, Scientist at Ping An Technology, for the full story.

Timecode	Topic
01:17 – 02:49	The Strategy for Emerging AI Tech: Securing a first-mover advantage in sectors such as autonomous vehicles, by joining the industry chain—collaborating with regulators, manufacturers, and research institutes to set the risk standards.
02:50 – 04:16	2,000x Faster Claims: How AI is used to analyze photos of minor car damage and offering instant payouts in seconds instead of days.
02:16 - 03:30	AI at Scale & Building Trust: How AI handles 4 million consultations daily and reduces response times to 50 seconds , plus the gradual approach used to win over skeptical doctors.
04:16 – 06:06	The Data Moat & Unified AI: Leveraging the scale of Ping An’s RMB200 billion auto insurance business to consolidate fragmented AI models into a unified large model architecture with inference capabilities.
06:06 – 07:10	EagleX & Disaster Mitigation: The strategic shift from paying for losses to reducing damages, using detailed risk maps and InSAR satellite technology for millimeter-level detection.
07:10 – 08:08	IoT & Real-Time Safety: Deploying AI-driven cameras and sensors to monitor physical safety in construction sites and elevators, significantly reducing accident rates and fire risks.
08:08 – 08:46	The Bionic Partnership (“AI in All”): A look at how AI agents handle 70-80% of foundational work, freeing humans to optimize for accuracy and compliance.
08:46 – 09:28	Reshaping the Value Chain: How granular and large scale data, proactive risk management, and a first-mover strategy set Ping An apart in the P&C market.

Tune in to our Technology-Empowered Growth podcast—subscribe now on Spotify and Apple Podcasts.

Episode 4 coming in November 2025.