The agentic AI revolution is here, and one thing is clear—if you’re not leading, you’re trailing. Companies like Wiley and OpenTable are rewriting the rules of their industries with autonomous AI agents that don’t just assist workers but analyze, strategize and carry out tasks.

As they demonstrate, AI success hinges on whether you rewrite the rules of your industry, or follow those who do.

Education publisher Wiley is using AI to onboard customer service representatives 50% faster. Wiley’s implementation of Agentforce (the digital labor platform for deploying autonomous AI agents across any business function) has improved case resolution by 40% over its old chatbot in just the first few weeks. AI agents triage registration and payment issues, directing students to resources and reducing service rep workloads.

OpenTable, seating 1.7 billion diners annually, uses AI agents to handle reservation changes and loyalty points, freeing up employees to focus on building customer relationships. Just saving two minutes per call creates massive efficiency.

At Salesforce, the help site sees over 60 million visits a year, and with Agentforce, 83% of queries are resolved without any human involvement. In just a few weeks, Agentforce doubled its capacity, handling 32,000 automated conversations.

These agents represent a new era of digital labor that orchestrates and carries out high-value, multistep tasks. And they never stop working. It will usher in a wave of productivity and innovation that’s not limited by what humans alone can accomplish.

Leading companies are supercharging their employees’ capabilities, and creating a new era of abundance. AI agents work around the clock, creating plans, solving problems and delivering efficiency and productivity.

Productivity Without Limits