Connected at the Core

QS_CS Logo.png

ServiceNow

YoY Australia's Enterprise AI Maturity Index score:2024: 46/1002025: 36/100 (down by 10 points)

Data

ServiceNow QS2 KV

ServiceNow QS Animation 2 - Mobile.jpg

ServiceNow QS2

ServiceNow QS Animation 2 - Mobile.mp4

The AI Governance Paradox: Steering AI Without Hindering Innovation

Average reaction time:<ul><li>Fernando Alonso at a race start: 0.16 seconds</li><li>Usain Bolt at men's 100m final in the 2008 Beijing Olympics: 0.165 seconds</li><li>Reading a single word: 0.25 seconds</li><li>A human blink: 0.40 seconds</li></ul>

Service Now QS F1 KV 16x9.jpg

Service Now QS 5a Animation-1x1.jpg

Service Now QS F1 Animation.mp4

Service Now QS 5a Animation-1x1.mp4

Driving Operational Excellence: From the Pit Lane to the C-Suite

Australians spent 113.5 million hours on hold in 2025, 10 million fewer than the year before.While AI is raising the bar for resolution speed, a lack of empathy remains the top customer frustration.

ServiceNow QS3 KV

ServiceNow QS 3

ServiceNow QS 3 - M.mp4

The Customer Experience Revolution: Delivering Speed and Empathy