Unlocking Seamless Productivity in the Digital Era

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Forward-thinking organizations are reimagining the workplace to drive innovation and efficiency. How can they create digital environments that empower their workforce?

From one-tap payments to uninterrupted streaming services, consumers expect everyday tech to work seamlessly. This rising standard has created an opportunity for businesses to deploy the same level of digital excellence in the workplace.

Companies all around the world are making enormous efforts to elevate their digital workplace capabilities. The organizations that succeed are creating high-performance environments that are both secure and convenient for their workforce."

Oliver Steil
CEO and Chairman, TeamViewer

Building the foundation for digital excellence

Where are we on the journey to creating workplaces fit for the future? Digital Employee Experience (DEX) has emerged as a vehicle for next-generation organizations to create value through productivity and innovation. Proprietary research conducted by TeamViewer and Bloomberg Media reveals that 76% of businesses have significantly increased their budget allocated to digital transformation initiatives over the past two-to-three years, yet budget allocation to data security lags all other initiatives despite acknowledgment of its importance.

What is

DEX?

Digital Employee Experience (DEX) refers to all digital interactions that employees have with their organization. DEX encompasses every touchpoint that staff engage with—from logging into systems and accessing applications to collaborating with colleagues and completing workflows.

DEX Defined:

Logging Into Systems

Completing Workflows

Network Performance

Collaborating With Colleagues

Issue Resolution

Accessing Applications

At its core, DEX focuses on optimizing technology to work for people, not the other way around. A strong DEX strategy ensures that digital tools enhance workplace productivity rather than hinder it, creating frictionless experiences that mirror the simplicity of consumer technology.

The struggle with digital friction is silently undermining the workplace, eroding productivity, and frustrating employees."

Source: Springworks, 2024

Curious how your peers’ digital experience stacks up?

Try the DEX Diagnostic Tool

The business case for digital transformation

An organization’s approach to DEX has the potential to impact across its entire operation.

Here are three real-life examples of the effect of digital transformation on business.

Proactive solutions: Anticipating needs before they arise

US specialty insurer RLI Insurance was among the businesses struggling with a reactive approach to IT problems. Limited endpoint visibility obscured digital issues, while employees hesitated to report problems.

By implementing a DEX platform with AI-powered monitoring capabilities, RLI gained real-time visibility into the performance of every device and application across their organization.

This proactive approach not only enhances productivity but also improves employee satisfaction with workplace technology.

We didn't have to get a call, we detected it."

Jeremy Roberts
IT Manager, RLI Insurance

The sophisticated monitoring system continuously performs micro-transactions to test different functions of each device, enabling IT teams to evolve from troubleshooters to strategic partners in the business. This shift represents a fundamental change in how organizations approach workplace technology and also reflects what leaders want to see from their evolving digital workplace; “improved innovation” is cited as the top ranked benefit by survey respondents.

30 minutes

By leveraging TeamViewer’s platform, RLI was able to reduce its troubleshooting time by 30 minutes per interaction.

30 minutes

By leveraging TeamViewer’s platform, RLI was able to reduce its troubleshooting time by 30 minutes per interaction.

Securing the connected workplace

As digital transformation accelerates, creating secure connections becomes increasingly crucial. Swiss food plant equipment manufacturer Bühler Group exemplifies how organizations can support clients worldwide while maintaining robust security protocols.

Like many manufacturers, Bühler needs to ensure protection against cyber threats when connecting machine equipment. Through TeamViewer's management console, the group has established clear access rules for its 1,000 support experts, allowing for centralized control of all remote connections. This approach reduces silos—a hindrance noted by 71% of our survey respondents—while maintaining the security integrity essential in today's business environment.

$21.6B

Spending on operational technology (OT) cybersecurity is projected to grow significantly, reaching $21.6 billion globally by 2028.

Source: ABI Research

$21.6B

Spending on operational technology (OT) cybersecurity is projected to grow significantly, reaching $21.6 billion globally by 2028.

Source: ABI Research

Transforming challenges into opportunities

The ability to predict and neutralize potential disruptions is a key advantage of the digital workplace. A major UK retailer discovered this following a costly point-of-sale outage that resulted in an estimated $1 million in lost sales during a single lunchtime period.

“That impact went beyond customer frustration—there was a material loss to the company,” says Mark Banfield, TeamViewer's Chief Commercial Officer. The retailer subsequently implemented TeamViewer's DEX platform.

Now, employees are able to identify how they would anticipate and remediate these issues before they happen."

Mark Banfield
Chief Commercial Officer, TeamViewer

This preventive approach transforms potential problems into opportunities to build resilience. "If your employees are getting excellent digital service, that has a direct positive impact on customer experience and on your business outcomes," adds Banfield.

$28B

The amount digital transformation is expected to add to the UK retail sector by 2040.

Source: CEBR

$28B

The amount digital transformation is expected to add to the UK retail sector by 2040.

Source: CEBR

The power of collective intelligence

500,000

customers

Transportation

Education

Logistics

Health Care

Automotive

Public Sector

Food & Beverage

Energy

Manufacturing

Software

With 660,000 organizations using its solutions, TeamViewer benefits from a vast customer network that provides valuable insights to continually refine its offering. "That collective intelligence influences how we build automation and create more autonomous computing environments," says Banfield.

By reimagining the workplace with a focus on seamless digital experiences, organizations can unlock new levels of productivity, employee satisfaction, and business performance—creating sustainable advantages in an increasingly competitive landscape.

Where we see the most impressive progress is in organizations with clear company-wide initiatives and executive sponsorship. Success comes when there is strategic priority, adequate funding, and visible support from leadership.

Oliver Steil
CEO and Chairman, TeamViewer

How future-ready is your organization?

Try the DEX Diagnostic Tool

Assess your own organization’s progress toward digital transformation and benchmark it against other businesses.

TeamViewer and Bloomberg Media conducted research to discover how prepared business owners and senior leaders are when it comes to digital transformation.

1

Senior business leaders at enterprises with +$100M turnover

1

Business sectors

1

Countries Germany, UK, US

Learn how to accelerate your digital workplace and make work work better.

Get started with TeamViewer

The Reimagined Workplace

Building the foundation for digital excellence

The business case for digital transformation

Proactive solutions: Anticipating needs before they arise

30 minutes

30 minutes

Securing the connected workplace

$21.6B

$21.6B

Transforming challenges into opportunities

$28B

$28B

The power of collective intelligence

How future-ready is your organization?

DEX Diagnostic

Learn how to accelerate your digital workplace and make work work better.

The Workplace Reimagined